Troubleshoot data that has not synced

If changes are not visible on another device, sync status can help you find the next step.

Steps

1. Check your internet connection and make sure you are using the correct account.
2. Open Settings → Sync to review the status or issue details.
3. Check Space access and relevant subscription status, then retry according to the app instructions.

What to know

Check connectivity and account first, then read the displayed message. Pending local changes may need a later sync.

Updated on: 14/11/2026