> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.getrinci.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshoot data that has not synced

# Troubleshoot data that has not synced

If changes are not visible on another device, sync status can help you find the next step.

## Steps

1. Check your internet connection and make sure you are using the correct account.
2. Open Settings → Sync to review the status or issue details.
3. Check Space access and relevant subscription status, then retry according to the app instructions.

## What to know

Check connectivity and account first, then read the displayed message. Pending local changes may need a later sync.